Privacy Policy

Meyer & Associates Physiotherapists are committed to protecting your privacy. We aim to meet the requirements set out by the Data Protection Act 2018, the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.  We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to provide you with the best possible physiotherapy service.

Contact person
The data controller and data protection officer is Ms Suegnet Meyer. This Privacy Notice is available on the practice website at or contacting us or 0773 6731022.

To optimise your care, you will be asked to provide certain personal information
• Personal data for the purposes of health management. This will include your name, date of birth and contact information including email, physical addresses and phone numbers.
• Personal data for the purposes of direct mail/email/text.
• Health records for the purposes of the delivery of health care.
• Health Insurance company details for the purpose of managing medical claims and reporting.

Data storage

• Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email listing.
• Personal data is stored in the EU whether in digital or hard copy format
• All data is stored on a secure server and password protected computers and lockable storage cabinets, only accessible by authorised individuals.
• The retention period for special patient records data is a minimum of 8 years and may be longer for children or where complicated or medico-legal cases were managed.


• Your personal details will never be passed to a third party unless we have notified you of processing data on your behalf and will otherwise keep everything confidential.
• If required, patients may be referred to another practitioner or hospital.
• Permission will be obtained prior to proceeding with the referral and sharing of personal data.

What happen with the Information we collect

• We will process your personal data to enable us to provide you with our services. Your data will also be used to manage current and future communications between us including information about your treatment, appointment times, and communications about our products and services.
• Your data will only be used for the purpose for which it was collected.
• Written consent from you will be required if any third party requests details of your treatment.
• We may however process your personal data without your knowledge or consent where this is required or permitted by law.

The lawful basis for processing data such as patients’ health data and for processing personal data such as name, address, email or phone number

• Processing is necessary for the purposes of assessing and formulating a medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services. 
• Consent of the data subject
• Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract

How to stop receiving emails from us?

To unsubscribe from receiving reminders and updates from M&A, simply contact us on and use the title ‘unsubscribe’ or call us on 07736731022.

Comments, Suggestions and Complaints

Please contact Ms Suegnet Meyer for any comment, suggestion or a complaint about your data processing at M&A at or 07736731022 alternatively write to us: Regus Office, Wellington Way, Weybridge, KT13 0ST. We take complaints very seriously.
You have the following personal data rights:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (clinical records must be retained for a certain time period)
• The right to restrict processing
• The right to data portability
• The right to object
• If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113.
• The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data   protection complaint at Information Commissioner’s website.